Has anyone ever bought from Marc Claus Figures (aka La Figurine Plastique)?
I ordered from this company back in March, taking care to change my address (I had moved house some months before). After several weeks the figures had not arrived, so I sent an email enquiring as to their whereabouts. No answer was received. After several more attempts at getting an answer I eventually gave up, thinking that the company must have folded and that I had lost my money. This was a shame as I like Marc Claus's Napoleonic figures which are a nice match for Hagen and Art Miniaturen.
I then received several computer generated emails telling me that new figures were available - this was slightly galling as it showed that the company was not out of business. I don't use Facebook but I took a look on their facebook site and saw that several other customers had not received their figures either - I was not alone!
Then suddenly just before Christmas, I received an email saying that my parcel would be delivered the next day, but to [my old address which is 400 miles from where I now live. I tried to change the delivery address, but the parcel company needed the sender to authorise the change. Since Marc Claus doesn't respond to correspondence, this proved impossible.
So I thought I would contact the new people in my old house; they duly offered to receive the parcel, but it never arrived. In the New Year I travelled back to the area where I used to live. I asked the parcel company to attempt to redeliver and was successful in intercepting the driver of the van with my parcel.
People have babies quicker than I have received these figures, but while his customer service is about as poor as I have ever experienced, at least there is no dishonesty from Marc Claus and I eventually got what I ordered. It wouldn't take much to answer people's emails and if he did I'm sure he would have a thriving business.